Lesson from SMRT

People always undermine operation, maintenance and service delivery. It's always more glamorous to flash the P&L, stock price, new deals, party, celebrities, publicity, golf, etc. Operation is taken for granted. The problem is that operation is the foundation. It's what you sell to customers. In the context of SMRT since it serves the public's interest more than share holders, it's even more important. SMRT took operation for granted. The money they used to invest in the retail space, hired dolly dim sum, etc would be more useful if they channel it to operation. Once it blows up, it will cost the high flyers' job.

Brain and Emotion

"I think kamu terlalu mengandalkan brain, and if it does not work, your emotion cant manage it..."



Sepenggal kalimat di atas diucapkan seorang sahabat lewat fb message. Seorang sahabat yang unik, yang saya kenal sejak 20 tahun yang lalu. Baru saja bersua, dan tiba2 saya teringat persamaan dan perbedaan di antara kita. Kita sama2 suka berbalas pantun. Bedanya dia 'cool'. Coolness-nya itu yang membuat dia bisa menarik hati seseorang, demikian.


Menarik nasehat yang dia berikan. Kalau saya terlalu mengandalkan otak, dan sesuatu tidak terjadi seperti yang otak saya harapkan, maka emosi saya tidak dapat mengendalikannya. 


Mengendalikan apa?


Biasanya, orang selalu diminta untuk mengendalikan emosi mereka. Emosi adalah sesuatu yang harus ditekan, dipendam, dikalahkan. Emosi seperti musuh yang harus ditaklukkan.


Menarik sekali, kalau ternyata dia memberikan perspektif yang berbeda. Emosi itu bukan lawan, bukan musuh. Emosi adalah diri kita sendiri. Gantinya berusaha menekan emosi, dan memperlakukannya seperti 'bagian lain' dan musuh - kita seharusnya melihat emosi adalah kekuatan diri kita sendiri.


Kalau otak kita tidak melihat hasil yang diharapkan, kalau suasana dan kejadian tidak seperti yang diharapkan, maka bukan emosi yang harus ditekan - tetapi emosi kitalah yang dapat melihat semua hal dari perspektif yang utuh. Dengan demikian emosi kita dapat mengendalikan suasana, walaupun otak kita melihat hal-hal yang tidak kita harapkan...

The Kingdom of God and Flying Without Wings

Setelah sekian lama menggumuli Matius 6:33, tiba-tiba saya menemukan suatu arti baru dari ayat hebat itu. Carilah dahulu Kerajaan Allah dan Kebenaran-Nya maka semuanya itu akan ditambahkan kepadamu.

Beberapa penafsiran yang populer dan umum misalnya:
1. Yang basic, pokoknya cukup bilang secara high level, bahwa kalau kita beribadah dengan taat, hidup baik2 di hadapan Tuhan, maka Tuhan akan memelihara kita. Tidak ada yang salah dengan ini, cuma untuk orang-orang melan seperti saya, saya tidak pernah yakin dan selalu dihantui keraguan 'apakah saya cukup baik? bagaimana dengan dosa kecil, besar yang disembunyikan di bawah pohon? Apakah server yang down kemarin itu gara2 Tuhan bete dengan saya?

2. Yang lebih prosperity, kira2 begini: Saudara2, berilah untuk Tuhan, perlebar kerajaan Allah, malam hari ini, saat Engkau membuka dompetmu, menulis cek-mu, saat ini juga, aku katakan, tingkap-tingkap langit terbuka, dan kepadamu akan ditambahkan. Ditambahkan, ditambahkan sampai meluap-luap....apa itu yang meluap? emas, perak, saham, bank account, BMW, dll...Tidak ada yang salah juga dengan ini, emang mana bisa saya bilang si ini atau si itu salah :)

Nah, cuma belakangan waktu kebetulan dengar lagu-nya Flying Without Wings dari Westlife, yang jelas2 lagu sekular...teks-nya begini:

[Shane:]
Everybody's looking for that something
One thing that makes it all complete
You'll find it in the strangest places
Places you never knew it could be
Some find it in the face of their children
Some find it in their lover's eyes
Who can deny the joy it brings
When you've found that special thing
You're flying without wings
[Mark:]
Some find it sharing every morning
Some in their solitary lives
You'll find it in the words of others
A simple line can make you laugh or cry

You'll find it in the deepest friendship
The kind you cherish all your life
And when you know how much that means
You've found that special thing
You're flying without wings

So, impossible as they may seem
You've got to fight for every dream
Cos who's to know which one you let go
Would have made you complete
[Shane:]
Well, for me it's waking up beside you
To watch the sunrise on your face
To know that I can say I love you
In any given time or place
[Mark:]
It's little things that only I know
Those are the things that make you mine
And it's like flying without wings
Cos you're my special thing
I'm flying without wings
[Shane:]
And you're the place my life begins
And you'll be where it ends
[Mark:]
I'm flying without wings
And that's the joy you bring
I'm flying without wings

Hmm.... sepotong lagu dunia untuk menafsirkan ayat suci? Penulis lagu ini cuma bilang kalau lagu ini tentang 'apa yang membuat kita 'complete' '

Tiba-tiba saya melihat perspektif Matius 6:33 dalam cahaya yang lain. Bisakah saya menyanyikan tiap pagi, bahwa yang terutama dalam hidup saya, adalah saat melihat wajah Sang Pencipta Mentari bersinar pada saya setiap pagi, dan bahwa setiap saat saya bisa membisikkan 'Saya mencintai-Mu' dalam degup sukacita yang bergolak?

Bisakah? Itulah yang terutama dan membuat hidup kita utuh, komplit, complete, cukup, penuh, tak kekurangan, sempurna - yaitu kalau kita menyatu dalam Kerajaan Allah itu. Pada saat itu, semua yang lain, they do not matter anymore. Dan itulah artinya kata "ditambahkan" - artinya, yang lain-lain itu bukan lagi yang utama, bukan yang membuat engkau complete, bukan yang membuat engkau bahagia seutuhnya, bukan yang membuat engkau penuh sepenuhnya. Allah tetap akan menyediakan semua itu, makanan, pakaian, rumah - seperti Dia memelihara triliun-an burung- burung yang berkeriapan, seperti Dia mendandani bunga-bunga bakung, dan juga koral-koral di dasar laut serta bunga edelweiss di puncak gunung - dan semua itu cuma tambahan.

Karena kalau kita bisa melihat Mentari itu bersinar tiap pagi menerpa wajah kita, dan kita tenggelam dalam Kerajaan Allah, itu saja yang membuat hidup kita utuh.

Flying Without Wings

I fell asleep and woke up with this Westlife's song.

I am glad I was reminded that we cannot have everything in life. Life is about many choices and what we decides.

Everybody's looking for a something
One thing that makes it all complete
You'll find it in the strangest places
Places you never knew it could be.

Well, for me it's waking up beside you
To watch the sunrise on your face
To know that I can say I love you
At any given time or place

Life works in a way of balance. If you choose to eat the cake you cannot have it anymore. If you choose to use your time to read newspaper, you will take the time you can use with your spouse. If you reject a friend's request or give in, there is something you either give or take away in the friendship.

If you are worried and restless in life, there are some energy and time you spend instead of enjoying it with your beloved.

The joy to watch the sunrise on God's face, my wife's face is something I want to choose and would make fly without wings.

With that, suddenly I remember something, I email my friend, coz I know what I want to choose and let go to have my life fly without wings.

Connecting the Dots

It is about Steve Jobs. Well he was not a philanthropist, neither ever does he give me a free coffee. I don't know him personally. He did not live next door or in my block.

So, why is this unknown person leaving the world with so muchb respect, including from me?

It is his spirit and legacy. What he did, inspire the world. Proving that we can do it. If we were born poor and needed to collect on 5 cent per Coca Cola can, look at him, he could make it. If we had to drop out of college coz no money, look at him. Follow your heart and do what you love to do.

He is a symbol of courage and freedom.

Something the average people have lost. We would not want to pursue what we love and feel free to do? Why? Coz we got another 20 years of this bloody housing loan. And the education fund for the kids.

So we will keep slogging with anxiety, worry, and restlessness, till we are old and have no energy to chase our dream - in order to ensure we have bread on the table, and a bit of money to buy iPhone :)

Steve, your legacy of courage, freedom spirit, and perseverance - may it still remains.

Something good comes out

Like many of us, I am not perfect. Sometimes we did not achieve what we want. So recently I met up with my ex-client, happened to bumped to him on the escalator.

Very nice person, very godly and wonderful.

And as we chat a little of guilt still creep in inside me.

Then suddenly another lady came approaching us, smiled and shook my hand. "XXXX, right?" she said, to my amazement that she knew my name, while I was trying hard to guess hers.

My ex-client quipped, " We got married because of that CRM project..."

I was stunned really stunned. Speechless.

"At least something good came out of it, right" he smiled.

Yes, I think God is amazing. He can make, create something good out of some circumstances that we deem is not good.

Looking at the context, bigger picture

These days, since I joined a new company for almost a year, I have been learning new things. Not too much in knowledge and hard skills, in fact due to most of the time spent in fire fighting I almost learn none.

But I learn a lot about Emotional Intelligence. I am now still reading Daniel Goleman's book. Also just read a very short book about NLP, and I quite like some of the concepts. For example, putting things in context and defining a state. Last time I used to easily annoyed of office politics, some petty people sent stupid emails, worse cc to everyone, to the bosses. Normally I could feel tired for weeks for those episodes. If not, I would try to stage a revenge.

I now try to look at the context and bigger picture. A sarcastic, knife-sharp cutting emails from colleagues, means absolutely nothing in the ocean of life. The big picture of life's journey, where my wife, kids, parents, and God is in the pictire, looks much bigger and overshadow that kind of incident. The context is that ' as you grow old, you'll realise you could not be too petty over small matters'. The earth grave is not too far away, and we may lose the big picture of God's plan, His thought, His dream about our life, should we are too engrossed in small matters.

If we look at the big picture, things that inject angst in our lifes, like 'fear of losing job', fear of poverty, fear of humiliation - it really does not matter. Life is short, and once you cross over 35, you are more likely to be reminded of the short term rental we have on earth. It is now, that I can understand more, why it was wrong for the Israelites to cry over meats, waters, and other convenience stuffs, when they were marching to the Promised Land, the Holy City of God.

Regret from the Past

I was recently linked again (thanks to Facebook, no matter I tried to undermine FB, some reality knocks) with my ex-kos mate. I had many wonderful memories with him, like we went into baptism together, we used to had the berbalas pantun session at night, and other stuffs, including we always tried to offend and demean each other.

A few hours call in the skype and left me with a empty feeling after that. One of our school mate, decided to abandon his first degree to go to medical school. I remembered him, both of us used to mourn our regret too. But now it's different, he made it up and I am stuck with regret for all my life.

I am not sure if now it still makes sense for me to start all over again with my age. I should have got the guts many years ago.

I used to think my settlement in Singapore was a blessing, maybe not. Maybe it's a liability now. For had I not come here, I would have the possibility to folllow W's path.

I don't know.....